Overview
Navixus™ empowers enterprises to navigate tricky digital crossroads by leveraging consulting-led contact center modernization services to drive operational efficiency and improve customer experience. We collaborate with customers to deliver contact center-as-a-service (CCaaS) and engagement desktop solutions from conceptual design to implementation, ensuring successful outcomes.More
Navixus™ empowers enterprises to navigate tricky digital crossroads by leveraging consulting-led contact center modernization services to drive operational efficiency and improve customer experience. We collaborate with customers to deliver contact center-as-a-service (CCaaS) and engagement desktop solutions from conceptual design to implementation, ensuring successful outcomes. Our holistic and business-driven approach focuses on understanding customer’s CX vison, pain points, and contact center ecosystem to craft cost-effective solutions maximizing business impact. We use an iterative process to deploy our solutions into production faster with minimal risk.
400+ successful deployments | >98% CSAT | 300+ certified resources
Less
Industry Challenge
Today, customer experience (CX) is one of the biggest differentiators for businesses. Still, most enterprises struggle to design and deliver a memorable CX for their end users. Often this is due to the ineffective utilization of the technology deployed through digital transformation initiatives. Tech Mahindra’s new business unit, Navixus™, tackles this by offering solutions that enable businesses to innovate, automate, and accelerate their customer journeys like never before.
Solution Highlights
Solution Benefits
Our client base includes hundreds of enterprises across various vertical. By partnering with us, our clients achieved measurable results across their operations.
- 11% savings over four years for an American health insurance provider
- 20% increase in customer satisfaction (CSAT) for an American non-profit organization
- 11% cost reduction achieved for a global nutritional product retailer
- 24% less outbound calls for an American commercial truck manufacturer
- 30% cost reduction with robotic process automation (RPA) for a Canadian telecommunications provider
- 4X increase in throughput for a US government health provider
Leading The Way
Case Study
TechM Navixus™ Leads CCaaS transformation for US-based Health Insurance Provider
Navixus™ Centers of Excellence (CoE)
Get In Touch
Need more information?
We will take approximately 3-5 working days to respond to
your enquiry.